— Legal
Cookie Policy
Last Updated: 12 May 2025 | Effective Date: 12 May 2025
1. Introduction
This Cookie Policy explains how Twiline uses cookies and similar local storage technologies when you visit our website at twilinedas.pro. It describes what these technologies are, why we use them, and your options regarding their use.
This policy should be read alongside our Privacy Policy, which provides broader context on how we handle personal data in connection with our retirement information and document organisation services in Kota Kinabalu, Sabah.
2. What Are Cookies
Cookies are small text files that a website stores on your device (computer, tablet, or mobile phone) when you visit. They allow the website to recognise your device on return visits and to remember certain preferences or actions you have taken. Cookies can be either session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a defined period.
We also make use of browser local storage — a similar technology that stores small pieces of data on your device without an expiry date, until cleared manually or by your browser settings.
3. How We Use Cookies and Local Storage
We use cookies and local storage for the following purposes:
- Essential functionality — to remember your cookie consent preference so that you are not asked repeatedly on the same device
- Analytics — to understand how visitors interact with our website, which pages are visited most, and how long visitors spend on each section. This helps us improve the clarity and usefulness of our information
- Performance — to monitor basic site performance indicators so we can maintain a reliable browsing experience
We do not use cookies to serve advertising, build behavioural profiles for marketing, or share data with third-party advertising networks.
4. Cookies We Use
The table below lists the specific cookies and local storage entries placed on your device when you visit our website.
| Name | Type | Purpose | Duration |
|---|---|---|---|
| Local Storage | Stores your response to the cookie notice so it is not displayed again on the same device | Until cleared by browser or user | |
| Analytics (Google) | Distinguishes unique visitors for Google Analytics reporting. No personally identifiable information is stored | 2 years | |
| Analytics (Google) | Persists session state for Google Analytics 4 measurement | 2 years | |
| Analytics (Google) | Distinguishes users across sessions for Google Analytics | 24 hours | |
| Analytics (Google) | Rate-limits requests to the Google Analytics service to manage traffic | 1 minute |
Note: Third-party services embedded on the site (such as Google Maps) may also set their own cookies. Twiline does not control these cookies. Please refer to the relevant third-party privacy notices for details.
5. Third-Party Cookies
Our website includes an embedded Google Maps frame to show our office location at 17 Jalan Gaya, 88000 Kota Kinabalu, Sabah. When this map is loaded, Google may set cookies on your device to facilitate map functionality. These cookies are governed by Google's Privacy Policy.
We use Google Analytics to understand aggregate site usage. Data collected through Google Analytics is processed in accordance with Google's data processing terms and their privacy documentation. Where possible, we have enabled IP anonymisation so that individual visitor IP addresses are not stored in full.
6. Your Consent
When you first visit our website, a cookie notice is displayed. By accepting, you consent to the placement of analytics and functional cookies as described in this policy. Your choice is saved using local storage under the key .
Only essential cookies (those required for the site to function as described) are placed without explicit consent. Analytics cookies are placed only after you acknowledge the notice.
You may withdraw or change your consent at any time by clearing your browser's cookies and local storage, then revisiting the site. The cookie notice will reappear and you may make a fresh selection.
7. Managing Cookies in Your Browser
Most browsers allow you to view, block, and delete cookies through their settings menus. The steps vary depending on the browser you use. Guidance for common browsers is available at the links below:
Please note that blocking all cookies may affect the functionality of some parts of our website, such as the embedded map.
8. Do Not Track
Some browsers offer a "Do Not Track" (DNT) setting that signals to websites that you do not wish to be tracked across sessions. There is currently no universally agreed standard for how websites should respond to DNT signals. Our analytics setup does not currently alter its behaviour based on DNT headers, though you may manage cookie placement directly through your browser settings as described above.
9. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, legal requirements, or our service scope. Any updates will be reflected in the "Last Updated" date at the top of this page. We recommend reviewing this page periodically to remain informed.
10. Contact Us
If you have questions about our use of cookies or this policy, please reach out:
- Email: [email protected]
- Address: Twiline, 17 Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia
- Telephone: +60 88 254 3617